Sure, they start out fine, but by the end of a 45-50 minute recording, my sound is several seconds ahead of my video. I downloaded it, and immediately started recording a few sessions. If you are trying to record sound from streaming video on your computer, you would need to use a stereo mix option (if your sound card supports this). Return package opened at warehouse and entered into system. Debut Video Capture Software Technical Support After-download technical and related problems. Or are they tied to a specific software? My first experience was that the video was captured and was re-playable fine by Media Player. I d/l and installed NCH Debut which seems a cut-above the others in terms of versatility and general user-friendliness. The quality of the synchronization depends on the frame rate you achieve. ... Not generic. It was working fine if not with choppy video for months. You cannot paste images directly. As of December 1, 2020, the forums will switch to a read-only format. On the Devices under Audio, at least one of the following should be selected. Elgato Video Capture 2.0.2 will work on an Intel Mac with 10.11 or later. Check here for restocks at Walmart, Amazon, GameStop and Target, Xbox Series X and PS5 restock coming to Walmart Wednesday at 9 p.m. Check your frame rate, it might be to slow. The maximum synchronization error of Debut is within 2 video frames interval. Frame rate depends on the video capture device and video encoder you use. NCH Debut Video Capture by 777peter Aug 9, 2019 8:50AM PDT I tried a few video capture devices i.e. You can post now and register later. I downloaded it, and immediately started recording a few sessions. The little grabber device that takes the TV signal and channels it to the USB port is not supplied. It seems like it shoudl have a simple fix, and there are plenty of people who have had this same issue, but I can't seem to find any fix! Please recheck your order number and email address, then try again. https://support.elgato.com/hc/en-us/requests/new, Elgato Video Capture Software Release Notes, Troubleshooting: "Capture Device" not found or connected, Elgato Video Capture 2.0 for macOS is now available, Elgato Video Capture and OS X 10.11 - Beta Software fixes missing audio, {[{ getFormattedDate(result.SCHEDULE_SHIP_DATE) || '-' }]}, {[{ getFormattedDate(result.SHIPPED_DATE) || '-' }]}, {[{ getReceivedDeliveredDate(result.LINE_TYPE, index) || '-' }]}. To help expedite returns and exchanges, please attach your purchase receipt, as well as a picture of your hardware serial number. Page 1 of 2 - Video capture device not working or detected. I've googled, I've downloaded numerous softwares, I've tried every tweaking everything and I can't fix my recorded files! Back to Debut Video Capture Software Technical Support. Sorry, there was a problem flagging this post. Also, connecting to another port could help. Also waiting for back ordered items to be in stock. network webcam recording stops after a few minutes; By TECH Support, November 12; Express Accounts. Open Options by clicking the Options button on the toolbar. Just what is causing it to start with, and how can I correct it?? Troubleshooting: "Capture Device" not found or connected Elgato Video Capture 2.0 for macOS is now available Elgato Video Capture and OS X 10.11 - Beta Software fixes missing audio ET (Update: Gone), Follow this discussion and email me when there are updates, Car Parts, Gadgets, & How-to's - Roadshow. Right click on the background of the tab and select, Select your input mixer device (sound card input), In the volume control panel that opens, check that the mute button for the "stereo mix" volume is deselected. Thanks. Discussion forum for users of Debut Video Capture Software 16 posts. In early 2021, CNET Forums will no longer be available. I need help! Express Accounts Accounting Software for Mac 21 posts. The Debut Framerate is 30 FPS and I assume it should be enough to capture a streaming video from a TV Replay site. But recently, it has started dropping a ton of frames and has a low frame rate for seemingly no reason. If you have an account, sign in now to post with your account. Also, the old ANALOG VIDEO SYSTEMS are on their way to oblivion. Solution: The drivers aren't correctly installed. Frame rate depends on the video capture device and video encoder you use. I saw a grabber on EBay which (allegedly) is recommended for Debut. Updating or reinstalling them could fix the issue. Then there is the issue of how to prevent this from happening with future recordings. Some of the issues that you may encounter are: • Device is used by another applicationSolution: Close the application that could be using the device. I tried a few video capture devices i.e. Waiting for payment, for Advanced RMA. Microphone - Select this option to capture sound from a microphone; make sure that the correct device is selected from the drop-down list. I've been wanting to start a Let's Play for Pikmin for a long time now. Elena. The order tracking service is currently unavailable. When googling what software would be good to use for recording from a video adapater, I found the NCH Debut Video Capture. Biggest Black Friday deals right now: $170 AirPods Pro at Amazon, $159 Chromebook, $100 Fitbit Charge 4 and more, Buy the PS5 on Black Friday? network webcam recording stops after a few minutes; By TECH Support, November 12; Express Accounts. Please someone who is more knowledgeable with this stuff, I need help!! Back to Debut Video Capture Software Technical Support, Sound Recording SoftwareAudio SoftwareDictation SoftwareVideo Software, WavePad Sound EditorSwitch Sound File ConverterExpress Burn Disc Burning SoftwarePrism Video File ConverterRecordPad Sound Recorder, The video on the preview screen may appear to be out of sync with audio, Watch the recorded file, the video and audio may actually be in sync. Pasted as rich text. ALL RIGHTS RESERVED. The video on the preview screen may appear to be out of sync with audio, atch the recorded file, the video and audio may actually be in sync. All submitted content is subject to our. Go to the video option and choose ".mp4" for the output format of the recorded file, and keep "Native H264" as the video encoder. Anyway, I am using Debut Video Capture Software V1.49. I've used Debut Video Capture for a while now with usually excellent results. For example, in my version 5.10, the default format of the recorded file is ".AVI" whereas the default Video encoder is "Native H264". Also, connecting to another port could help. The Windows 10 April Update 2018 (1803) introduced new privacy settings that may interfere with Video Capture.When you start the Elgato Video Capture software, you may see an error message that says "Device could not be initialized. • Error connecting to the device. Clear editor. Ensure that the limit Frame rate is at least 30 FPS (30 FPS is OK). It's nice to get a straight answer, which is more than I could prise out of NCH technical support. You can Also see another capture device hooked up to the system in the Orange Box. To select this capture device you would simply click on it. And normally it drops a few frames every minute or so (but few enough that the video quality is NOT noticeably worse). Discussion forum for users of Debut Video Capture Software 16 posts. We are grateful for the participation and advice you have provided to one another over the years. Be sure to digitize what you have over the next few years. But the problem I'm facing now, is that my recordings are coming back out of sync. Your link has been automatically embedded. I changed to .mp4 and it helped. gizmos that you connect to your PC though a USB device from a signal source - … × By If you are new to the CNET Forums, please read our CNET Forums FAQ. Display as a link instead, × My problem is, no sound. Can someone help? If your capture device is not working after follow these steps, please contact our support team via https://support.elgato.com/hc/en-us/requests/new. Solution: Close the application that could be using the device. Video Tutorials. Your previous content has been restored. I face an Audio/Video synchronization problem when the Format of the output file does not perfectly match with the choice of the video encoder. By doing this, the recording is perfect, and there is no more any sync problem between Audio and Video. It was only recently I finally got the equipment needed to start recording off my Wii to do this. It usually records at about 30 fps, but when I record now, it's at about 14-17 fps. Upload or insert images from URL. The video on the preview screen may appear to be out of sync with audio, watch the recorded file, the video and audio may actually be in sync. However, we recommend macOS 10.13 or later with all software and security updates installed. Back to Debut Video Capture Software Technical Support, Sound Recording SoftwareAudio SoftwareDictation SoftwareVideo Software, WavePad Sound EditorSwitch Sound File ConverterExpress Burn Disc Burning SoftwarePrism Video File ConverterRecordPad Sound Recorder. If your problem is not covered by the Topics on this Forum, please start your own topic and post your question. The maximum synchronization error of Debut is within 2 video frames interval.